📅 Last updated: 31 August 2026. By using our website, you agree to these terms.
Welcome to Gazala Jewellers! Please read these Terms and Conditions carefully before using our website or placing an order. By accessing or using our site, you agree to comply with these terms.
1. General
- Gazala Jewellers reserves the right to update or change these Terms & Conditions at any time without prior notice.
- It is your responsibility to check this page periodically for updates.
- Continued use of the site after changes means you accept those updates.
2. Products & Orders
- All products listed on our site are made to order.
- We strive to display product details, images, and colors as accurately as possible, but slight variations may occur due to photography or screen settings.
- We reserve the right to refuse or cancel orders at our discretion (e.g., due to stock issues, pricing errors, or suspected fraudulent activity).
3. Pricing & Payments
- All prices displayed on our website are final at the time of purchase.
- We reserve the right to update prices, offers, or discounts at any time.
- Payments must be completed in full before we begin processing your order.
4. Shipping
- Orders require 7?10 working days for production and 5?6 working days for delivery (total ~15 days).
- We ship internationally. For international orders, please contact us via WhatsApp at +91 9157519944 before placing your order.
- Delivery times are estimates and may vary based on your location or unforeseen courier delays.
5. Cancellations, Returns, and Exchanges
- We do not accept cancellations after an order is placed.
- We do not accept returns.
- Only items with manufacturing defects are eligible for exchange, and you must provide an unboxing video as proof within 48 hours of delivery.
6. Intellectual Property
- All content on the Gazala Jewellers website ? including product designs, images, logos, and text ? is the intellectual property of Gazala Jewellers.
- You may not reproduce, distribute, or use any content without our written permission.
7. Limitation of Liability
- Gazala Jewellers is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
- We are not responsible for delays or failures caused by events beyond our control (e.g., courier delays, natural disasters, strikes).
8. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of West Bengal, India, and you agree to submit to the exclusive jurisdiction of its courts.
Contact Us
For any questions or concerns regarding these Terms & Conditions, please contact us at:
- Email: hello.gazalajewellers@gmail.com
- Phone / WhatsApp: +91 9157519944
